BBC: "I had no idea at all I was going to be charged any more for deliveries after Brexit. The extra costs were definitely a bit of a shock."
Ellie Huddleston, a 26-year-old Londoner, thought she would treat herself to some new work clothes in the January sales.
Having spotted a bargain, she placed an order for a coat and a number of blouses from two of her favourite clothes brands based in Europe.
But both deliveries were delayed, held up in customs checks for at least a week, she says.
She was surprised when she then received a text from courier company DPD, containing a link asking her to pay £58 in customs duties, VAT and additional charges for her £180 order.
On top of that, the UPS courier for the second parcel showed up at her door several days later, asking for an extra payment of £82 for her £200 coat. » | Lora Jones, Catherine Snowdon & Howard Mustoe | BBC business reporters | Thursday, January 21, 2021
